Privacy Policy

FlySmart and goHow are free travel mobile applications offered by Sapient Corporation. Sapient Corporation (“Sapient” or “we”) is committed to protecting the privacy of the personally-identifiable information that we collect from you as you use FlySmart or goHow (the “App”). The scope of Sapient’s commitment is detailed in this Privacy Policy. By submitting information, you agree to Sapient’s use of such information as described herein. Please see our Terms of Use for more information about our on-line policies in general.

What personally-identifiable information is collected?

Personally-identifiable information ("Personal Info") is information that can be used to identify you individually. Sapient collects Personal Info from you where you request information or submit a rating or review of the App. The Personal Info collected may include, without limitation, your name and e-mail address.

How may my Personal Info be used or shared?

Sapient uses your Personal Info for the purposes for which you provided it, including to enable us to fulfill your requests for information or to respond to your ratings or reviews while using the App. We may keep any of your Personal Info on file and use it to contact you to provide you updates concerning the App. Sapient may share your Personal Info with Sapient affiliates, and Sapient FlySmart and goHow partners for such purposes. If you submit a rating or review using the App relevant to a specific airport, we may also share your Personal Info with that airport to respond to your rating or review.

Except with respect to disclosures to Sapient affiliates, partners and airports as set forth above, Sapient will not intentionally disclose (and will take commercially reasonable steps to prevent the accidental disclosure of) your Personal Info to third parties, whether for such third parties' marketing purposes or otherwise, subject only to the following four exceptions:

1. Sapient may disclose your Personal Info to third parties as required or permitted by the laws, rules, and regulations of any nation, state, or other applicable jurisdiction;
2. Sapient may disclose your Personal Info to third parties who deliver information from us to you for the purpose of performing such delivery;
3. Sapient may disclose your Personal Info if, in connection with submitting the information, you consent to such disclosure;
4. If Sapient merges with or sells substantially all of its assets or a majority of its equity to a third party, Personal Info collected by Sapient may be disclosed to the merged entity or third party.

What non-personal information is collected? How is it used or shared?

Non-personal information (“Non-personal Info”) is any information that does not reveal your specific identity, such as browser information and information collected through cookies or other technologies. Because Non-personal Info does not personally identify you, we may collect, use and disclose Non-personal Info for any purpose.

Are cookies, IP addresses and location used?

Sapient and third-party service providers use cookies to identify you and your interests and to track usage of the App. Cookies are small pieces of text that allow a Web server to transfer data, and help us know which browser you are using and where you have been on the App. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies.

Sapient also logs IP addresses, or the location of digital devices on the Internet, to help diagnose problems with our server and to administer the App. Please note that we treat IP addresses as Non-personal Info, except where we are required to do otherwise under applicable law.

Sapient will, from time to time, use a digital device’s location using that device’s location-based service capabilities to provide functionality to the App. This functionality may be used to suggest locations or information to you as well as to provide targeting for advertising and/or promotions. Sapient will only use location-based services if the device’s permissions enable us to do so.

Links to third-party Web sites

We may provide links to third-party Web sites as a service to our users. In addition, some of the content appearing to be on this App is in fact supplied by third parties, for example, in instances of framing of third-party Web sites or incorporation through framesets of content supplied by third-party servers. We cannot control and are not responsible for the information collection and privacy practices of such third-party Web sites, which may differ from those of this App.

How can I access, change, and/or delete information?

You may access, correct, update, and/or delete any Personal Info that you submitted in connection with the App by sending us an e-mail at


Sapient has implemented generally accepted standards of technology and operational security in order to protect Personal Info from loss, misuse, alteration, or destruction. Only authorized Sapient personnel are provided access to Personal Info, and these employees are required to treat this information as confidential. Despite these precautions, Sapient cannot guarantee that unauthorized persons will not obtain access to your Personal Info.

Transborder hosting and transfer of information

Personal Info collected in connection with the App may be transferred from time to time to Sapient offices located throughout the world, including offices located outside the European Economic Area (EEA), and the App may be viewed and hosted anywhere in the world, including countries (such as the United States) that may not have laws regulating the use and transfer of personally-identifiable data. By using the App and submitting such information on it, you voluntarily consent to such transborder transfer and hosting of such information.

Children’s on-line privacy protection

Sapient understands the importance of protecting children's privacy, especially in an on-line environment. The App is not intentionally designed for or directed at children 13 years of age or younger, and Sapient will not intentionally collect or maintain information about anyone under the age of 13.


By using the App, you consent to the collection, use, and storage of your information by us in the manner described in this Privacy Policy and elsewhere on the App. We reserve the right to make changes to this Privacy Policy from time to time. We will alert you to any such changes by updating this Privacy Policy.

Contact our Privacy Department

If you have any questions about our Privacy Policy, please e-mail us at

This policy has been in effect since May 16, 2012.